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Customer Solutions Expert – Phone Intake

Posted By:
Ashleigh Caplan
Posting ID:
Phoenix, Az
 healthcare   customer   expert 
Category:Medical / Health
Listing Type:Job

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This is not a call center.
It’s a care center.

Now Hiring Customer Solutions Experts – Phone Intake in Phoenix, AZ

Join us at one of our Interview Days
May 15-19, and 22-23
Interview by appointment only

Are you compassionate? Do you have experience in healthcare? Then we invite you to explore an opportunity at CareCentrix Call Center. We help people who are dealing with stressful situations related to medical coverage, patient deductibles, scheduling in-home care services and more.

We’ll make it worth your while… Starting with “entry-level” pay at $16.35/hour, plus bonuses... real career advancement opportunities that are more than just “talk”… and, finally, a fantastic company culture that features fun employee events, monthly. Find out more at our hiring event!

To qualify, you must have a High School Diploma or equivalent. You should also have a Medical Assistant (MA/MAA) or Medical Office Assistant (MOA) certification OR healthcare call center experience. Preferred candidates will have an Associate’s or Bachelor’s degree; at least one year of experience in billing, insurance, or claims; and knowledge of medical terminology. You must be proficient in a computer-based environment and enjoy multi-tasking.

If you were to come on board as one of our Customer Solutions Experts – Phone Intake, we’d ask you to do the following:
• Identify the need(s) of the referring source and/or patient by collecting all necessary data
• Interpret, verify, and process that data to determine if patient is eligible
• Facilitate the initiation and termination of the care and services provided in a timely manner
• Respond to customer issues that may arise during and after order processing
• Coordinate with other team members to maintain a positive, collaborative relationship
• Work under close supervision

Contact us today to be considered and scheduled for an interview. Submit your resume. Please be sure to specify, "Customer Solutions Expert - Phone Intake – 38841A" in the subject line.

CareCentrix is an Equal Opportunity Employer.

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