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Member Services Specialist

Member Services Specialist
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Posted By:
Access Development HR
Posting ID:
Salt Lake City
 customer   service 
Category:Customer Service
Listing Type:Job
Employment:Full Time
Company:Access Development

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TIRED OF WORKING WEEKENDS? The world's largest private discount and loyalty network has immediate opportunities for Full-Time and Part-Time Member Service Specialists in a variety of shifts with time between 6:00 a.m. and 9:00 p.m. and NO weekends!

If you are a passionate, career-minded individual with exceptional customer service, you’ve just discovered an amazing career opportunity with Access Development.

For over 20 years, the Access mission has been to deliver the world’s best member benefits, customized to the needs of our clients. Our company continues to grow and we are looking for the right person to join our member services team.

If you want to be a valued part of the team, work with top-notch people, and look forward to upward mobility opportunities, check us out!

Mission of the Role: Member Service Specialists serve as the primary point of contact for Access members, organizations and merchants. This position is responsible for providing world class customer service during each contact. The Member Services Specialist plays a vital role in creating member loyalty, driving usage of Access discounts and websites. This role is responsible for assisting customers over the phone with occasional member assistance via email.

Job Responsibilities:

Provide world class customer service to Access members, organizations, and merchants over the phone.
Eighty to eighty-five percent of a member services specialist day will be spent assisting members via inbound phone calls.
Educate members on website usage and merchant discounts currently available to them.
Activate member discount cards.
Demonstrate problem solving skills when trouble shooting website errors with our members.
Assist with projects as needed.
Exceptional attendance and punctuality is a must for this position.

High school diploma, or equivalent required; college education preferred.
6+ months experience in customer service preferred.
Bilingual skills in Spanish/English a plus, but not required
Demonstrable working knowledge of Microsoft Word, Excel, PowerPoint, Outlook and the Internet required; experience using databases and web-based CRM applications a plus.
Strong telephone, written and verbal communication skills.
History of building strong relationships with clients/customers on the telephone is preferred.
Understanding of loyalty programs a big plus.

We recognize people as our most valuable asset. Your contributions will be valued and celebrated by a closely-knit team that is committed to excellence. We offer competitive wages, and benefits package includes medical insurance, prescription drug coverage, a lifestyle discount program for personal/family use, a 401k and profit sharing plan, paid holidays and personal time.

To apply for this position, please visit our company website

While this job description attempts to describe the essential functions of the position, it does not prescribe or restrict the tasks that may be assigned. It does not restrict management’s right to assign or reassign duties or responsibilities to this job at any time.

Access Development is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Access Development does not discriminate on the basis of disability, veteran status or any other basis protected class under federal, state or local laws.

Access has been a leading provider of loyalty programs worldwide since 1984. We leverage the world's largest private savings & discount network to drive customers to retailers, create loyalty for organizations, and help their members and customers save money every day. Our employees enjoy a flexible, friendly work environment, competitive wages, excellent benefits, and employee discounts nationwide.

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