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Experienced Technical Support Engineer

Posted By:
Ashleigh Caplan
Posting ID:
Cincinnati, Oh
 bachelor   degree 
Category:IT / MIS / Networks
Listing Type:Job

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Seeking an Experienced Technical Support Engineer. Apply today!

Minerva Networks, Inc. is a leading provider of service and subscriber management solutions for the delivery of pay television and video entertainment services. By supporting a best-of-breed, open ecosystem, the Minerva platform has been deployed by over 290 operators, worldwide, to offer enhanced, next-generation TV entertainment services. Our solutions support service delivery across any broadband-capable access network, including xDSL, FTTx, HFC, and OTT applications. With headquarters in Alviso, California, and sales, support, and development offices around the globe, our products are recognized worldwide for superior technical innovation and quality.

Experienced Technical Support Engineer
Cincinnati, Ohio

In this essential role, you will serve as onsite technical support for a major customer, as well as for the entirety of Minerva’s customers. You will champion the support of all technical support issues for Minerva Networks products and the integration of those products within the customer’s environment. You will strive to proactively identify opportunities for improvement in all processes, communication, and documentation. Since this is a 24/7/365 responsibility that includes nights, weekends and holidays, you will need to share on-call availability with the rest of the North American support team.

To qualify, you should have a Bachelor of Science degree in Computer Science, and experience working with Linux operating systems, including support products that run on Linux and roles as a Linux Administrator. Your networking experience will embody many different capabilities, and have served as a stepping stone to a product support/customer support position. Your strong analytical and troubleshooting skills, and a great ability to quickly learn a broad array of technologies and apply that knowledge to real-world problems will contribute significantly to your success. Your proven track record of positive customer interaction, and demonstrated diplomacy and tact in handling difficult or sensitive situations will also make you a winning contender for this position.
Excellent written and verbal communication and interpersonal skills are essential. Five to seven years of experience in field services or technical support and knowledge of at least one of the following would be ideal: • web-based client/server applications, especially WebLogic, Web Services and Apache • experience supporting iOS and Android Apps • IP networking, routing configuration and protocols • Oracle or Microsoft SQL RDBMS.

Minerva Networks, Inc.provides a competitive compensation program and a wealth of employee benefits, including comprehensive medical, dental and vision coverage, a health spending plan, AD&D and life insurance, a Section 125 plan, a 401(k) retirement plan, holidays and PTO, and more. Most importantly, you will be constantly challenged by a broad variety of assignments that will enhance your learning curve and advance your career.

Here’s your opportunity to work with leading-edge experts in Television Entertainment services!

Send your resume to us for immediate consideration. Please be sure to specify, “Technical Support Engineer – 37614” in the subject line. (Please include salary history and requirements in your reply.) Alternatively, you may apply conveniently online.

Minerva Networks, Inc. is an Equal Opportunity Employer.

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