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Seeking An Ivr Vui Designer - Tfvuid

Posted By:
Ashleigh Caplan
Posting ID:
Miami, Fl
 information   technology 
Category:IT / MIS / Networks
Listing Type:Job

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Seeking An IVR VUI Designer - TFVUID

Our Client Company is a leading, national service provider. Please submit your updated resume if you believe you may have the qualifications and experience I am seeking to fulfill their VUI Designer position in Southern Florida. Relocation assistance is available.

The Voice User Interface (VUI) Designer creates voice user interface designs for speech applications on the Client Interactive Voice Response (MLIVR) platform. This individual converts business requirements of the IVR experience to detailed call scripts that the IVR development team uses to write the IVR applications. Importantly, he or she ensures that success metrics (call duration, self-service success or containment rate, single-call completion rate, etc.) are included in the business requirements and that these are driven by the VUI design. Most of all, the VUI Designer works to meet these success criteria while leveraging industry best practices and organizational standards for the VUI experience.
(Note: Only candidates with the following qualifications will be considered.)
• Bachelor's degree
• Minimum of four to six years’ experience designing VUI applications
• Deep understanding of the above
• Experience in tuning speech applications using NAR
• Natural Language, NAR Reporting Tools (not only knowledge, but actual hands-on experience)
• SME (subject matter expert) status in Avaya Nuance Speech, NAR systems, and tunings
Competitive salary and generous employee benefits package, including medical, dental, vision, paid holidays and time off, and more.

Interested and qualified, or do you know someone who might be?
To apply, please click on the following link and email your updated resume in a Word format, *highlighting the necessary requirements* and indicating position of interest. Please specify, “VUI Designer - TFVUID” in the subject line.

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