Seeking Customer-Centric Customer Service Representatives. Apply today!
Pentagon Federal Credit Union is a premier financial institution serving the U.S. military and their families. Established in 1935, PenFed, today, is one of the country’s strongest and most stable financial institutions with over 1.3 million members and over $18 billion in assets. Our worldwide members come from the Air Force, Army, Coast Guard, Department of Homeland Security, Department of Defense, Veterans of Foreign Wars, defense-related companies, employee groups, and organizations. These are the people who proudly and quietly take to the field every day to serve their country and community. So we, in turn, strive to serve them by helping them not just “get by,” but “do better.”
Customer Service Representatives Eugene, Oregon; Omaha and Papillion, Nebraska As a member of this essential team, you will ensure member service quality by answering and expediting all incoming telephone calls regarding PFCU share and loan products and accounts. You will provide information, resolve problems, introduce new products and services, and act upon requests for products. Other duties, such as assisting other departments, may be assigned. To qualify, you should be a High School graduate (an Associate’s degree would be a plus) and possess one year in customer service/sales in a service-oriented field. Excellent verbal communications and listening skills are expected. Knowledge of PenFed structure, products, policies, and procedures is preferred. All candidates must successfully complete the member-service training program and subsequent call monitoring process. Working here with us, you will receive a strong benefits package including medical, dental, vision, a 401k plan with company match up to 4% after 6 months, short- and long-term disability and life insurance, tuition reimbursement, an on-site fitness center and more.
Help us “pay it forward” to those serving their country! Apply today by sending your resume and letter of interest. Please be sure to specify “Customer Service Representatives – 36599” in the subject line.
Pentagon Federal Credit Union is an Equal Opportunity Employer.