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Operations Manager

Posted By:
Ashleigh Caplan
Posting ID:
Rockford, Illinois
Listing Type:Job

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Seeking a Program (Operations) Manager. Apply today!

Servicom provides quality customer service solutions in inbound/outbound sales, technical support, customer service and market research through its call centers in Nova Scotia, Canada, and Rockford and Machesney Park, Illinois, always delivering maximum value and quality service with measurable results to their Fortune 1000 clients.

Operations Manager
Rockford, Illinois

In this high-visibility role, you will oversee a 24/7X365 inbound program supporting customers of a top cable service provider. Working with a team of supervisors and team leads, you’ll develop sales agents to deliver best-in-class results for our client, as well as ensure internal performance and profit and loss goals are met, if not, exceeded. Your participation in internal executive meetings, as well as direct interaction with our client and their support teams will be expected.

To qualify, you should possess a Bachelor’s degree or the equivalent in experience, and a minimum of 3 years of experience in an inbound call center. A keen understanding of P&L, and inbound call center program management experience, involving the management of 75+ representatives, will be key for consideration for this role. You’ll be analytical and quantitative in nature, and accustomed to operating effectively within a fast-paced, demanding and ever-changing environment. You must be able to work evening, night, and weekend shifts. Excellent organizational and time-management skills are required, as are proficiency with Microsoft Office, and call center technology, including workforce management systems.

Working here with us, you’ll enjoy a competitive salary and eligibility for a mini-medical plan, and optional, employee-funded vision and dental benefits. Short- and long-term disability insurance is also available, along with the opportunity to participate in a 401(k) retirement plan by the third quarter of this year.

Take your call center career to a higher level! Apply today, by sending your resume and letter of interest. Please be sure to specify, “Operations Manager – 36563” in the subject line.

Servicom is an Equal Opportunity Employer.

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