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Customer Service Representative

Posted By:
Ashleigh Caplan
Posting ID:
Hartland, Wisconsin
 customer   service 
Category:Customer Service
Listing Type:Job

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Seeking an Ambitious, Impassioned Customer Service Representative. Apply today!

Heraeus Electro-Nite Company, LLC develops and manufactures measuring sensors, supporting apparatus and instrumentation used during the melting and refining of metals—steel, iron and aluminum. Serving the steel, foundry and aluminum industries around the globe, our products leverage product quality, productivity costs, environmental protection and working conditions. Impressively, our sensors, measuring systems and services have revolutionized the steel industry, enabling us to move from a craft to a high-technology business. Here is a unique opportunity to work for the world leader in measurement, monitoring and control of molten metal processes.

Customer Service Representative
Hartland, Wisconsin
As our Customer Service Representative, you will establish and maintain enduring customer relationships, while continuously ensuring complete satisfaction. You will call upon your professional demeanor, service-first attitude, and product/service expertise as you serve as our primary, internal contact for our customers. You will create proposals for current and potential customers, accurately process customer orders and invoices in SAP per their contract, communicate customer requirements to the production team, and manage all activities with freight companies to ensure prompt delivery. Importantly, you will take it upon yourself to support all regional sales people as internal customers.
To qualify, you should have a High School diploma and possess 3+ years of B2B, telephone-based customer service experience that does not involve a call-center role. You should be articulate and especially adept at explaining technical services to the end customer user, and be computer savvy with application software systems. The ideal candidate will come from a technical customer support role, and be knowledgeable of SAP or other ERP software applications. A background in a manufacturing environment would be preferred.
Working here with us, you’ll enjoy not only a comprehensive benefits plan, but also a superior work/life balance philosophy that respects and encourages time for family and leisure activities, as well as a fulfilling career track.

Build a promising future for yourself with a proven world leader! Send your resume and letter of interest for immediate consideration. Please specify “Customer Service Representative – 36271” in the subject line.

Heraeus Electro-Nite Company, LLC is an Equal Opportunity Employer.

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