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Help Desk Technician

Posted By:
Ashleigh Caplan
Posting ID:
Phoenix, Az
Listing Type:Job

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Looking to Spice Up Your Career?
Then, Here’s Food for Thought.

We’re Fresh Thyme Farmers Market. You will want to know who we are if you, too, believe that healthy food should be affordable and accessible to all. That’s why we’re bringing the weekend farmers market to the masses 7 days a week. There’s a new grocery store in town and we’re changing the game—for the good of all. Come on in.

Help Desk Technician
Phoenix, Arizona

Seeking an opportunity to grow? We dig it.
We’re opening 60 stores and creating 5,000 new jobs throughout the Midwest in 5 years. What does it mean to join our fast-growing company? It means faster growth opportunities for you. It also means you’ll never be bored. And you’ll have tons of fun. We’re all about fun.

If you do decide to apply for the Help Desk Technician position, it will be unlike any other job you’ve had—especially if you’ve worked in other grocery stores. Here’s a sneak peek at what you can expect to be doing in this role:

• Respond to reported issues such as computing system support, system capability concerns, network connectivity, and overall system performance–related occurrences
• Interact, as needed, with third-party partner suppliers that FTFM utilizes for technology solutions
• Open helpdesk tickets, problem solve, and provide status updates to end-users
• Set expectations on mean time to resolve reported issues
• Follow up with phone calls to ensure satisfactory resolution

Think you have what it takes? Here’s what you’ll need to prove it to us:

• Bachelor’s degree or equivalent grocery industry experience
• 3 – 4 years of Level 1 helpdesk support experience
• Ability to call on correct vendors for support
• Configuration of PCs (no coding)

Why else should you join us?
Okay, let’s get to the good stuff: We offer competitive compensation and an awesome benefits package, including health insurance, paid time off, promotion opportunities, employee discounts, and more! Way more. Oh, and we’re hiring like crazy. So there’s that, too.

Apply Today! Please send your resume and letter of interest. Be sure to specify “Help Desk Technician – 35916J” in the subject line.

Fresh Thyme Farmers Market is an Equal Opportunity Employer.

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