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Customer Service Manager

Posted By:
Allison Pyles
Posting ID:
Cincinnati, Oh
 customer   service   management   food   and   beverage 
Category:Customer Service
Listing Type:Job
Employment:Full Time

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Job Opportunity: Customer Service Manager – Cincinnati, OH

Are you a customer service management professional who has a passion for your staff and creating a customer focused workplace? Do you enjoy tackling particularly difficult customer service situations in a very fast-paced environment? We’ve got an exciting opportunity for you!

Our client, a world-wide leading manufacturer in the food and beverage industry, is quickly growing and searching for a Customer Service Manager to join their team at their headquarters in Cincinnati, OH.

What you will do: The CS Manager will be primarily responsible for maintaining effective customer service for all internal and external customers by utilizing excellent in-depth knowledge of company products and programs as well as team members within the Customer Service Department. Additionally, you will play an integral role in:

• Developing customer service policies and systems
• Serving as a supervisor and coach to the Customer Service Representatives
• Building effective relationships with sales, operations, the CSR’s, and other key internal staff to ensure a primary focus on the customer and quick turn-around on orders
• Providing pre-sales planning and support
• Handling any orders that require special attention

What we need from you: We are looking for the Customer Service Manager to bring solid leadership and supervisory skills to lead a customer service team. Planning, staff management, and training/development are a must for success in this role. Additionally, you should have:

• Bachelor’s degree
• 5-7 years customer service management experience in a B2B manufacturing environment, with supervisory experience required (experience within food and beverage industry preferred)
• Experience with customer service systems development and deployment
• ERP/CRM experience required. Experience with Oracle a plus
• Excellent problem solving, negotiation, and interpersonal/communication skills

Employer is EOE/M/F/D/V. Please no third party candidates or phone calls. Local candidates please – relocation and sponsorship are not provided at this time.

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