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Call Center Manager

Posted By:
Bob Anderson
Posting ID:
Kent, Wa
 call   center   manager 
Category:Customer Service
Listing Type:Job
Employment:Full Time

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Are you a Call Center Manager who wants to help lead a dynamic team in an industry that is making a difference? Are you looking for a great opportunity to shape and grow an inbound/outbound call center with a focus on revenue generation? Then we need to talk!

LifeSafer, a leading provider of Ignition Interlock devices, is seeking a Call Center Manager to join our team in Kent, Washington. We are looking for a self-starter and strong leader who understands and works well with individuals and teams in a multicultural environment. In this role, you will be responsible for managing and growing your team in a high volume sales and service environment, including supervising agents; developing business operations strategy; providing direction for the department to achieve revenue, productivity, and other call center metrics. At LifeSafer®, our style is to manage each team’s performance with coaching, mentoring, and counseling for enhanced performance.

What’s in it for you?
• Working for a company with excellent pay and benefits as well as a 401K plan
• A 20+ year old company that is the market leader in the ignition interlock industry
• An opportunity to join a growing company that wants your input and ideas
• A chance to shape a call center that values teamwork and employee morale – and if managed correctly will yield extraordinary results

To succeed as our Call Center Manager, you need to be an exceptional leader who understands how to drive sales and meet objectives by mentoring and motivating agents. Must have 5-10 years call center management experience with a proven track record of increasing responsibilities and strong sales growth along with the ability to attract, train, and retain great talent. Bachelor’s degree in a related field preferred. Must be a proficient Microsoft Office user.

We are seeking local candidates; relocation and sponsorship are not provided. Please no phone calls or recruiters.

Employer is EOE/M/F/D/V.

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