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Customer Support Engineer

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Posting ID:
5284v5704
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Draper
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Send Microsoft Word formatted resume to show contact info Title: Customer Support Engineer JobDiva #: 14-04035 Primary Recruiter: Stephanie Anderson Duration: 6+ months with possible conversion to perm Hours: 8-5 M-F Location: Draper, UT Top skills required: • Excellent communication (both verbal and written) Broad Technical Understanding • Some Customer support assisting customers in an IT environment (would be ideal however client will consider recent grads) • 100% phone support • Assists customer in a professional manner Desired: Linux knowledge or classes would be helpful (not required) RESPONSIBILITIES: The candidate will be responsible for performing remote initial contact, to customers gathering information and scheduling software upgrade that will be installed globally in the field. As part of the upgrade process the candidate will also verify the configuration and health of the installed solution prior to scheduling a software upgrade Our goal is to build strong relationships with our customers by meeting or exceeding their expectations with an attitude of ownership, accountability, and sense of urgency. In this role the candidate will be responsible for maintaining excellent customer satisfaction by providing world class customer support. Documentation of software upgrade related activity, expanding knowledge of the Avamar or `Client` product line, utilizing standard tools, procedures and available resources are essential components of the job function. REQUIRED QUALIFICATIONS: • Ideal candidate will have some experience working in a Customer Service environment. However, client will consider recent IT grads with good Customer Service and communication skills. • Communicates professionally. • Good communication skills, both written and verbal • Ability to work independently and with a strong sense of urgency--manage priorities, follow- through on issues until closure • Ability to learn quickly and apply new knowledge and skills immediately • Trustworthy and ability to work honestly with little or no supervision Must be able to demonstrate ability to deliver Project related time bound activities

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