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Assistant Manager For A Parking Facility

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Posting ID:
5284l4953
Location:
South San Francisco
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We are currently looking for an Assistant Manager. To apply please send resumes to: GENERAL SUMMARY: Responsible to assist the Lot Manager in directing operations including budget & customer service; Responsible for providing assistance with overall direction, coordination, and evaluation of all lot employees including scheduling, safety, training, development, & employee relations. Essential Duties And Responsibilities: People (Nurturing High Performance) • Direct employee relations and promote harmonious work environment. Process (Developing Operational Excellence) • Ensure quality service for customers by maintaining three to five minute pick up, ease of operation and expeditious exit. Interact and communicate with customers, and handle complaints or problems. • Coordinate all dispatch, valet, driver, and skycap activities to ensure the proper flow of traffic and personnel to maintain three to five minute service for customers. Perform weekly van timing surveys to ensure proper service requirements. • Assist in maintaining an adequate staff by scheduling, training, and developing subordinate personnel. Approve and coordinate break and meal periods for all scheduled non-exempt staff. • Maintain facility and van appearance by coordinating regular inspections. • Apply and implement standards of performance by submitting to management new ideas, concepts and procedures relative to changing organizational and staffing needs. • Observe all employee functions while maintaining a daily log. Prepare weekly report for manager. • Apply progressive disciplinary policy when necessary. • Maintain a clean and orderly working environment. Conduct security patrols, observations, and general functions as needed. • Be flexible with work shifts/hours, to service late flights, peak volume periods, vacated shifts, and other emergency situations. • Follow all Company work rules and procedures as set forth in the Operations Manual and through management's instruction. Profit (Customer Service and Revenue Management) • Ensure quality service for customers by maintaining three to five minute pick up, ease of operation and expeditious exit. Interact and communicate with customers, and handle complaints or problems. • Assist Lot Manager in closely monitoring costs applicable to staffing during individual shifts and implement schedule reductions as needed. Additional Duties And Responsibilities: • Perform other job related assignments as required. Key Competencies: The following competencies strongly contribute to the success of an individual in this position. • Change Management: Develops workable implementation plans, monitors transition and evaluates results, communicates changes effectively, builds commitment and overcomes resistance, prepares and supports those affected by change. • Leadership: Exhbits confidence in self and others, inspires and motivates others to perform well and give appropriate recognition, effectively influences actions and opinions of others, accepts feedback from others. • Managing People: Includes staff in planning, decision-making, facilitating and process improvement, provides regular performance feedback and makes self available to staff, solicits and applies customer feedback and fosters quality focus in others. • Ethics: Treats people with respect, keeps commitments, inspires trust of others, works with integrity and ethically and upholds organizational values. • Diversity: Shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes a harassment-free environment, builds a diverse workforce. • Problem Solving: Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in group problem solving situations. Foundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Attention to detail • Strong organization skills and ability to prioritize tasks. • Self motivated & able to work without constant direct supervision. • Minimum of 21 years of age. • Minimum of three years management and customer service/public relations experience. • Proficient in Microsoft Office Suite. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • This position involves flexibility to move and lift bulk items up to seventy (70) pounds, upper and lower body mobility sufficient to raise arms overhead, stretch, reach, turn, bend, stand (up to four (4) hours uninterrupted), kneel for extended periods, walk, climb stairs, and climb a ladder. Educational/Vocational/Previous Experience Recommendations: • High School Diploma or equivalent degree required. • Associate's or Bachelor's Degree desired. Working Conditions: • Traffic, noise, weather, vehicle fumes, crowded accommodations. To Apply, Please send resumes to

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