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Customer Care Representative - Temp To Hire

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Position: Customer Care Representative- Temp to hire Location: Phoenix Pay Rate: $10/Hour How to apply: Applicants can apply directly at www.hiredynamics.com or email your resume to Are you ready to work for one of the fasting growing companies in Phoenix? Are you ready to work for a company that invests in its employees? Then we have a great opportunity for you! Hire Dynamics has partnered with Perceptis and is currently hiring seasonal associates for the busy season. We need great people like you to help our callers with questions about their financial aid accounts. We offer paid training, a progressive pay and benefit program with bonus when you become a regular employee. This is the time to join us to help with our busy season and be able to take advantage of our great employee programs. Perceptis is a leading service provider for call center customer service support and we are looking for individuals with a passion for delivering exceptional caring customer service support to its clients. I. Job Duties: o Answer in bound calls professionally and respond to customer requests o Interprets financial aid data for students o Identify, research and resolve customer issues using computer systems available o Follow-up on student inquiries not immediately resolved and keeps the student informed at all stages of the process. o Maintain client relationships through strong support for student customer base o Enter and apply adjustments to student accounts II. Job Requirements: o Proficient with relevant computer applications o Knowledgeable of customer service principles and practices o Experience with billing or financial data interpretation o Must be able to work in multiple Windows in a Windows environment o Six months or more experience in a customer service environment o Good data entry/keyboard skills with low error rates o Good multi-tasking skills o Relevant product knowledge o High School or GED required o Some flexibility with work schedule III. Skills Required: o Excellent communication skills o Excellent troubleshooting skills o Good decision making skills o Excellent organizational skills o Basic reading, writing and math skills o Computer skills in a Windows environment o Ability to navigate through a Windows environment o Type 40 wpm with good quality o Resourceful and innovative o Easily adapt to change o Proven track record, team player, self-pride, and self-disciplined Skills Desired: o Knowledgeable of customer service principles and practices o Knowledgeable of call center telephony and technology o 6 months or more experience in a call center environment IV. Available Schedules: Shifts range from 8am to midnight Agents will complete a shift request form. Once their shift is set it very rarely changes. Most employees will have weekends off but may be required to work 1 weekend day from time to time. Employees may experience VTO due to decreases in call volume.

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