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Customer Service Representative

Posted By:
Molly Chen
Posting ID:
 customer   service   full   time   call   center   representative 
Category:Customer Service
Listing Type:Job
Employment:Full Time
Company:Winters Home Services

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At Winters Home Service, we not only deliver the WOW service to our customers in general, in particular we take pride in our customer service center. Our goal is to provide our employees the best opportunities to advance themselves and work in a fun and professional environment. We offer our employees good salary and comprehensive benefits package. We are always looking for individuals with the talent and skills required to contribute to our continued growth and success.

Customer Service Representative Pay:
• Competitive hourly pay, based on experience

Job Responsibilities:
• Must be able to work in a fast-paced environment.
• Actively listen to customer problem or question, actively showing engagement, compassion and interest.
• Make outgoing calls, as necessary, to notify customers’ inquiries/problem resolution.
• Communicate with technicians and coordinate according to customers’ needs.
• Follow-up to make sure requests are handled properly.
• Analyze and sort information and schedule given to determine the appropriate resolution.
• Act with dignity, respect and professionalism in dealing with our customers and fellow employees.
• High school diploma or general education degree with at least 1-2 years previous call center/customer service experience.
• Investigation/problem solving skills
• Oral/Written/Telephone communication skills
• Proficient PC skills
• Time management skills
• Multi-tasking skills

• 100% paid individual medical benefits
• Dental care offered
• 401K
• Paid vacation
• Extensive training development

Tentative Start Date: June 2014

Company Description:
Winters Home Services, a plumbing, heating, cooling and draining company, is based in Cambridge MA. We are a dedicated, customer-oriented company. Over 20 years, our culture and services have set us apart from our competitors. It is our employees who have given Winters Home Services its success, and those same people will give us an even brighter future as we move through the next decade.

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