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Business Software Trainer & Tech Support

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Oakland Downtown
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Business Software Trainer & Tech Support May. 2014 Reply to: Logiciel. Inc. is a small established software company providing world class business applications for the wholesale and retail industries. Our products include state-of-the-art, highly innovative solutions in Wireless Mobile Computing and Sales Force Automation . We are expanding and have an immediate opening for a full time, Software Trainer and Support Position. Responsibilities Customer Support: - With limited mentoring and guidance; demonstrate knowledge of Logiciel applications be able to apply that knowledge effectively towards training and advising end-user while quickly meeting self-sufficiency requirements. - Proactively contact and coach our users to ensure that client is ready for the anticipated tradeshow where our application will be used. - Train end-users on the use of our applications, both in-house and on-site Technical: - Troubleshoot and resolve technical support calls by phone, email, and in-person - Configure hardware (PDA & iPad), access points, computers and peripherals - Write, update and maintain user manual, training guide and procedural documents as needed - QA: Test applications for PC, PDA and iPad including function modifications, new features and bug-fixes. - Log testing results, versions and releases. Travel: - 5-10% paid domestic travel during peak Trade Show seasons on weekdays, sometimes extending into weekends. Some cities you will have the opportunity to see and visit: Dallas, New York, Las Vegas, Atlanta, Los Angeles. Some Desired Skills (helpful to have) - Any Training, Tutorial, or Technical support experience - Ability to convey concepts clearly over the phone - Attention to detail - Able to operate effectively on subjects outside comfort zone. - Excellent analytical skills in troubleshooting problems - Knowledge of the Wholesale and Retail Trade is helpful - Familiarity with setting up computers, peripherals and setting up Wi-Fi access points is helpful - Ability to interact with end user of varying levels of technical expertise - Ability to work independently, multi-task and meet deadlines in a small group environment - A professional, patient and friendly attitude with genuine desire to help others - An interest or knowledge of programming languages is a huge plus but not required. - Proactive attitude and willingness to learn new skills Benefits and Office Culture - Logiciel offers a casual, small group working environment. - Paid vacation and holidays - Health Insurance coverage - Our focus and passion is on providing state-of-the-art business software solutions backed up by superb technical support service. - We are located in Oakland's Embarcadero area. An open office loft easily accessible from the 880 freeway, minutes from Lake Merritt and Fruitvale BART stations. Great location for bicycle commuters and plenty of parking for cars. For immediate consideration, please e-mail your resume, salary history and cover letter explaining in detail why you would be the right person for this great opportunity to . Applications without a proper cover letter or requested salary history will not be considered. No phone calls please. Salary Range: 32k to 42k Actual compensation will be based on combined skill level, performance, and experience. Probationary period: 90 days

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