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Security Techican / Inside Customer Support

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Please send resumes to : Mace Security International Inc, a 40 year old manufacture of security products is is looking for an Inside technical professional with experience working in the electronic security industry. Qualifications: High School Diploma with a minimum of 5 years field experience in installing mounting, programming CCTV and burglar alarm systems a must. College or Trade school equivalent Provide system design consultation, system installation and technical support. Provide system training.Respond to phone calls in a timely manner, meeting client expectations. Experience in a tech support environment, using remote access and call logging software. Prepare quotes and designs and manage key accounts. Ensure optimal level of customer service and resolve all client requests and incidents. Develop rapport with clients as a trusted resource for help. Able to perform network design and implementation over the phone. Strong technological aptitude, work ethic, and problem solving skills. Able to manage multiple tasks effectively. Strong verbal and written communication skills. Compensation: Annual salary of $40K Full Benefit package available. Two weeks paid vacation Please send resume to:

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