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Kolter Homes, Customer Service / Final Phase Supervisor

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Ft Myers
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Looking for a Customer Service/Final Phase Supervisor for our west coast communities. Please read job description below and email back resumes to show contact info Kolter Homes Customer Service/Final Phase Manager- Position Description PREVIOUS EXPERIENCE FOR POSITION: College degree and/or approximately 2 years customer service or construction experience with another company GENERAL JOB DESCRIPTION Assist construction manager to finish up the home prior to delivery to homeowner Maintain positive relationships with homeowners throughout the one year warranty period and beyond Ensure all homeowner items are signed off prior to closing Perform pre-closing orientations Deliver a quality home on time Perform post-closing visits QUALITIES REQUIRED FOR THIS POSITION: Interpersonal skills Communication skills Team player mentality Time management skills Technology skills Follow-up skills Leadership skills Organizational skills Desire to succeed Fully understand homeowner expectations REQUIREMENTS FOR ADVANCEMENT: Successfully manages service responsibilities within one subdivision Completes work in a timely basis Gains respect from homeowners, contractors and peers for professional courtesy and ability to solve problems Shows ability to solve disputes that might exist on a fair basis Consistently signs off service requests in less than 15 days QUALITIES THAT TELL YOU THE EMPLOYEE IS READY FOR ADVANCEMENT: Generally makes good decisions Takes the initiative Acts without constant supervision Continually strives for excellence Continually seeks improvement Seeks help when necessary Accepts responsibility for commitments Has an open mind and positive attitude Generates solutions and implements them

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