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Desktop Support Technician

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Are you looking for an exciting IT career in which you can utilize both your MAC and PC skills? If so, Faction Media wants to hear from you! Send us an email to and we'll follow up with the next steps in our application process. DO NOT REPLY TO THIS AD. This position provides support to end users running Mac OS X and Windows 7 on a variety of issues. Identifies, researches and resolves technical problems. Responds to employee requests and problem tickets for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Requires 3-5 years of experience in the field or in a related area. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks independently. Reports to the Director of Operations. A wide degree of creativity and latitude is expected in solving technical issues. The Desktop Support Technician is also responsible for supporting our company's server environment, which includes Microsoft Windows Server 2003 and 2008, hosted Linux servers, Apple Mac OS X Server, Xserve hardware, VMware virtualization, and hosted virtual environments. Requirements: 3+ years of experience in supporting Windows and VMware servers. Strong familiarity with Apple server and workstation operating systems. DNS management experience Familiarity with the Plesk control panel for Linux virtualized servers. Web server management a plus. Familiarity with Network Monitoring tools, antivirus tools, etc. Ability to work in a fast paced and dynamic team. Needs to be a total picture problem solver and to work independently in server environments. Active Directory support and maintenance. Exchange Server 2010 support and maintenance. Familiar with VPN connectivity and support. Familiar with industry standard backup software. Network documentation skills. Additional Qualifications: Interest in learning new skills. Flexibility, ability to prioritize work and manage numerous projects simultaneously. Self-motivated, must be able to work well independently with minimal supervision. Dynamic and creative thinker. Strong verbal and written communications skills. Bachelor's Degree in Computer Science or related field preferred.

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