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Entry - Level It Technical Support

Posted By:
Allison Pyles
Posting ID:
Cincinnati, Oh
 information   technology   technical   support   entry   level 
Category:IT / MIS / Networks
Listing Type:Job

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Entry-Level IT Technical Support

Do you have a passion for both information technology and superior customer service? Would you like to work within an IT team that has a strong focus on helping and supporting the organization? Are you seeking the opportunity to learn about a company from the ground up and make a meaningful impact?

Crescent, a multi-faceted supply chain service provider based in West Chester, Ohio, is seeking recent or soon to be new grads for our Entry-Level IT Technical Support position to join our IT support team.

The qualified professional will join our growing IT team to support our organization and internal customers with all of their technology-related needs, from hardware to software to cloud-based computing. More specifically, this position performs the following duties:

• Provides end users with prompt, professional answers and solutions to their questions, problems and concerns achieving highly satisfied, delighted customers
• Delivers first level support to users in the proper use of workstations, including hardware, software, peripherals, and cloud-based systems

To qualify, candidates should be able to effectively communicate in both oral and written form, be motivated with a high degree of accountability and follow through, and have:

• Bachelor’s degree in Computer Science or Information Systems (preferred)
• Familiarity and knowledge of basic PC hardware and software with highly successful hardware and software troubleshooting skills
• Working knowledge of database concepts and Microsoft networking
• Experience with web-based technologies and cloud based systems
• Knowledge of basic computer hardware, including desktop/laptops, networking equipment, wireless technologies, printers and mobile devices (E.g. iOS and Android based tablets and smart phones)
• Intermediate to Advanced level knowledge of Microsoft Excel
• Proven analytical and problem-solving abilities. Ability to conduct research into a wide range of computing issues
• Ability to occasionally work outside traditional work hours for installations, maintenance work, and an on-call rotation for after-hours support
• Experience working with warehouse and manufacturing software a plus (i.e. WMS, MES)
• Experience with graphics and presentation software a plus (e.g. PhotoShop, Illustrator, PowerPoint, WordPress)
• Ability to lift 40 pounds

This is an excellent opportunity to grow your career and includes a competitive pay and benefits package, including health, dental, disability, as well as 401(k) retirement plan, paid time off, and holidays.

No relocation is available. Employer is EOE.


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