Professional Services Coordinator PSC Carter Healthcare Please contact Emily Rutherford EAA if interested in applying. Full Time - Marketing REPORTS TO: Regional Director of Business Development EXPERIENCE & QUALIFICATIONS 1. College degree preferred. 2. Must have a minimum of one year health-related patient care coordination; previous home health experience preferred. 3. Possess excellent organizational and documenting skills 4. Effectively communicate both verbally and in writing. 5. Own a working home computer or laptop. 6. Travel as needed to meet with referral sources, patients and their families. 7. Complete Agency pre-employment requirements. 8. Able and willing to work in a team environment. 9. Present a professional image at all times. 10. Take directions and follow through effectively with little supervision. 11. Have ability to assimilate various information and make appropriate decisions. 12. Problem-solve in a win-win manner. 13. Must be a licensed driver in good standing with automobile that is in good working order and insured in accordance with the Agency requirements; have proof of insurance. 14. Computer literate with working knowledge of Windows/MS Office applications. Able to type at least 25 words per minute. SUMMARY OF JOB DESCRIPTION The Professional Service Coordinator will represent the Agency in a professional manner. He/she will be responsible for effectively communicating with physicians, clients, clinicians and other employees. BEHAVIORAL STANDARDS 1. Professionalism 2. Integrity 3. Role Model 4. Teamwork 5. Problem Solving 6. Time Management 7. Policies and Procedures 8. Creativity to Enhance Job Performance 9. Communication Skills 10. Job Proficiency 11. Confidentiality 12. Response to Change 13. Customer Service STANDARDS OF PERFORMANCE Responsibilities of the Professional Services Coordinator include, but are not limited to, the following 1. Coordinates patient care activities to include discussions of what is and is not available via the Medicare home health benefit with patients and referral sources. 2. Cultivates and maintains relationships with referral sources that include physicians and their staff and hospital discharge planners and social workers. 3. Conducts educational activities in the community to include speaking engagements regarding Medicare home health benefits for recipients, flu shot administration, advance directives, how to choose an Agency. etc. 4. Maintains a current working knowledge of the Medicare regulations and guidelines. Carter Healthcare Human Resources Job Descriptions (Florida) 5. Understands and effectively communicates federal and state regulations, which affect the homecare patient. 6. Participates in continuing education programs, bi-weekly patient care coordination events and weekly multi-disciplinary team meetings. 7. Researches and develops new programs and services in conjunction with other PSCs based on the needs of the communities served. 8. Understands what is required by JCAHO for a patient to be admitted and discharged from a homecare Agency. 9. Understands Agency policies and procedures regarding admission and discharge of the homecare patient. 10. Represents the Agency within the community through memberships, committee assignments and consultations. 11. Understands the 90-day probationary period. 12. Consistently improves or enhances administrative skills: 13. Manages sales territory and time effectively. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. PHYSICAL The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to perform tasks and set-up for special events which involve physical activity such as lifting (up to 50 pounds), extensive bending and standing, stretching to hang banners, pushing and pulling furniture, etc. An individual may be required to walk several miles a day. WORKING ENVIRONMENT Office environment air-conditioned with some work at outdoor events and travel in and out of office. Hours are 8:00 AM to 5:00 PM with one hour for lunch but may vary depending on the needs of the day. Some evening and weekend work is required. Basic office equipment and computers. Must drive a dependable vehicle and be able to travel/drive statewide. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.