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Call Center / Tech Support / Customer Service Specialist

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Posting ID:
5202v3241
Location:
Springfield Mo
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To Apply:, OR Zenex Partners is a full service Staffing firm, placing temp and full time talents all over US. Awards/Recognition: Best of Staffing Client Inavero, 2011; Best of Local Business, Santa Clara 2011, 2012; Certified WBENC ABOUT THE CLIENT: The world's largest online travel company where you can define your own purpose, work with brilliant people and discover some wonderful places. The company which treats Contractors and Full time Employees alike is a fast paced, fun loving, work hard, play hard, multicultural diverse environment Best Places to Work in Seattle, Seattle Met, 2013; World's Most Admired Companies, Fortune, 2011 In search for....... Call Center/Tech Support/ Customer Service Specialist JOB DESCRIPTION: Client is looking for motivated, enthusiastic and career-minded team players to join their 24x7 Lodging Operations Team who will be responsible for greeting customer in a courteous, friendly and professional manner according to company procedures. ESSENTIAL DUTIES/RESPONSIBILITIES: Responsible for guest re-locations of hotel accommodations. Escalated Issues: Credits, Stop Sells, Closing Allotments, etc Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications. Book/change/cancel reservations for lodging properties and provide necessary follow through. Be highly effective in managing multiple projects simultaneously. A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely Maintain acceptable quality scores on all calls. Maintain acceptable level of performance. Provide solutions to the customer and provide any additional customer service /education as needed. The ability to communicate effectively at all levels from executive management to individual contributor. The ability to work unsupervised and make independent decisions. The ability to juggle multiple projects simultaneously with a high attention to detail. Flexibility and willingness to assist where and when needed as directed by your Supervisor. MINIMUM QUALIFICATIONS: Two years of recent Call Center customer care and/or help desk technical support Experience with Microsoft Office products and internet proficiency is required. PREFERRED QUALIFICATIONS: Experience with Bilingual with any of the languages -Portuguese, French or Spanish. Experience is hospitality industry a plus. BS Degree preferred, is a plus Benefits working with Zenex Partners We are happy to offer our employees competitive comprehensive benefits program. Please give us a chance to help you grow and succeed Apply:, OR

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