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In - House Engineer / Help Desk Technician

Posted By:
Alisa Fedders
Posting ID:
Cincinnati, Ohio
 help   desk   microsoft   certified 
Category:IT / MIS / Networks
Listing Type:Job
Employment:Full Time

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Career Opportunity – In-House Engineer/Help Desk Technician for NextStep Networking in Blue Ash, OH

Are you the go-to person when it comes to IT questions? Is client relations and problem solving your forte?

NextStep Networking is a full-service Information Technology company serving the Southwest Ohio area. NextStep specializes in providing I.T. Consulting, Implementation, and Support services for businesses of all sizes. Join their growing team in Blue Ash, Ohio.

The In-House Engineer is responsible for providing remote phone support to clients. This role assists in development and client alerts. Additionally, this position is responsible for:

• Ensuring that all backup jobs are completed and clients are consistently notified.
• Managing client relationships to monitor customer service and other critical key quality factors, including maintaining high customer service standards, assisting with inquiries and delivering expected service levels.
• Monitoring and responding to alerts generated by monitoring software.
Assisting team members in preparing product for client delivery.

Qualified candidates should be a focused and energetic team player with the ability to take care of business while building processes for the future, as well as:

• Advanced degree (preferred)
• Microsoft Certified IT certification a plus
• 2-5 years’ experience at a Help Desk or Field Engineer level
• Ability to keep lines of communication open within the team and clientele
• Knowledge of troubleshooting principles
• Solid knowledge of desktop operating systems
• Basic networking principles
• Knowledge of server operating systems

Competitive salary and excellent benefits are offered as well as a team oriented environment where employees are valued for their contributions to the company.

Lend your talents and work in this fascinating industry. Interested candidates please send your salary requirements and a current resume to us.

Employer is EOE/M/F/D/V.

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