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Resident Services Manager Opportunity!

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The Village - Greystar
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***Please apply online at Greystar, a national apartment management company and industry leader, has a great opportunity for a Resident Services Manager to join our team! Ideal candidates should have one to three years of experience in property management. Should have a general understanding of business principles and have great customer service skills. Must also be able to multi-task and show leadership skills. Extensive knowledge of Yardi or Onesite (based on business need) preferred. We offer competitive pay and benefits, as well as opportunity for advancement. Greystar requires a background and drug screen as a condition of employment. Visit our website at EOE DFW Job Responsibilities: 1. Achieve the community's resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments. 2. Complete call-backs on all service requests within 24 hours to ensure customer satisfaction. 3. Develop, produce and coordinate resident communications, by creating newsletters, surveys, lease violation letters, and other communications to the residents. 4. Manages the Community's roommate matching and assigns wait list leases (as needed). 5. Organize and coordinate resident functions, including parties, birthday cards, welcome parties, unit visits, and other events as directed. 6. Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensure the leasing office, tour path and model(s) are ready for show daily. 7. Where applicable, oversee the Community Assistant Program. 8. Reviewing the Courtesy Officer nightly reports and following-up on incident reports and lease violation notices as necessary, and ensuring the leasing office is secured for the evening. 9. Checks the answering service throughout the day for messages, and returns calls as necessary. 10. May serve as team lead for Resident Services Coordinator incumbents. EDUCATION: A high school diploma or equivalent and professional knowledge of business discipline are required.

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