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General Manager - Argo Tea Cafe

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Chicago, Il
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COME TO OUR MANAGEMENT JOB FAIR!! Friday Feb. 28th 12pm - 5pm 16 W Randolph Chicago IL 60601 To sign up, contact us at General Manager Argo Tea is quickly becoming a household name, with over 30 locations in 11 cities, since opening our first cafe in 2003. Recognized in a New York Times feature article as a "distinctive brand that has captured the palate of young professionals," our offerings include all natural tea-based signature drinks, including a line of ready-to-drink bottled beverages that can also be found outside the cafes, in the finest grocery retailers across the across the country. We are passionate about bringing teas directly from growers around the world and blending them into unique and delicious signature beverages and teas. We are committed to being a sustainable business by working with the best local and global tea, coffee, and food artisans and by contributing back to our communities to promote a healthy lifestyle and the conservation of natural resources. We are dedicated to delivering consistent quality and a genuine customer experience "one customer and one cup at a time" and to providing the "Argo experience" through our innovative approach of rediscovering the diversity and tradition of teas. We promote diversity by empowering our employees and leveraging our customers' feedback, which together results in the best products, people, and business. Key Responsibilities:  Operator o Assist District Manager in conducting systematic performance and quality control evaluations (tests, audits, etc) to ensure that every TeaMember consistently meets Argo Tea standards on product knowledge, quality and consistency o Enforce and follow the company's system of guidelines, policies, processes and procedures to achieve operational excellence in the store o Manage the TEAm of shift supervisors by delegating certain operational responsibilities, communicating their roles and expectations, coaching on building and managing their teams, etc  Leader o Coach and enforce excellence among the TEAm; role model genuine and creative selling skills, merchandising and signature service o Keep current on all product information, communications, promotions and the status of the merchandise; communicate all pertinent information to the TEAm o Motivate your TEAm to understand and support Argo Tea's passion and vision of SustainabiliTea o Develop, train and promote creative up-selling and cross-selling skills, always model Signature Service o Always be available to your TEAm, create an open-door policy and a fun store culture o Identify and develop future Argo leaders from within your TEAm, create and execute individual-specific action plans aimed to increase TeaMembers' performance o Offer continuous coaching, conduct timely performance evaluations o Set high standards! Model behavior wanted from others, demonstrating commitment and promoting the culture, values and passion of Argo Tea  Merchant o Utilize management information tools, analyze financial reports to identify and address trends/issues in store performance, constantly review store environment and key business indicators to identify problems, concerns, and opportuniTeas for improvement o Apply accurate forecasts to your store's staffing levels by utilizing succession and labor planning tools, coordinate and maintain staffing levels according to the labor budget, follow sampling and labor deployment model o Maintain awareness, follow and enforce loss prevention, security and safety guidelines  Entrepreneur o Be sales and opportuniTea-driven! Utilize the company's marketing guidelines to increase the store's traffic, create quarterly business development calendar and implement local area marketing programs to establish the store as a community participant. Understand customer needs and the needs of the local community o Own your store. Follow Argo Tea's facilities guidelines, while working with your TEAm to maintain store excellence and ensure a clean, safe and comfortable environment o Promote and support TEAm spirit across the company, not just your store NOTE: This job description should not be construed to contain every function/responsibility that may be required to be performed by an employee in this job. Associates are required to perform other related functions as assigned. Requirements: o High school or GED (Bachelor's Degree preferred) o Minimum three years of progressively responsible foodservice or retail management experience o Strong sales and marketing background o Knowledge of the retail environment, ability to manage the workflow in a fast-paced environment, multi-task, and delegate o Ability to supervise and motivate others while acting as a role model, knowledge of supervisory practices and procedures o Financial and general business acumen o Strong customer service experience, knowledge of customer service techniques and high quality consciousness o Effective communication, problem solving, planning, organizational & creative skills; desire to contribute with innovative ideas o Open availability, ability to work a 50 hour workweek o Ability to take direction and constructive criticism. o Ability to handle confidential and sensitive information o Support for Argo Tea's passion TO APPLY: PLEASE VISIT OUR WEBSITE AT

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