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Quality Control

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Title: Quality Control Starting Pay: $11.00 per hour Please forward resume and cover letter for consideration to: Job Description: If you are an independent and outgoing individual looking for a dynamic career with one of the nation's most respected business, join our Operations team at TWO MEN AND A TRUCK®! We are seeking a highly organized and ambitious Quality Control person to manage daily activities to meet established department goals, standards, safety and customer service. Success in this fast-paced role helps you move up to any position within our company structure. Responsibilities As Quality Control with TWO MEN AND A TRUCK®, you will ensure that each and every customer is being provided the proper service in compliance with our system and company standards while operating within applicable laws and regulations. You will also conduct and review inventory reports, and other performance data, to measure productivity and goal achievement and to determine areas that need cost reduction and improvement. Additional responsibilities of the Quality Control include: • Assist in training all movers and drivers • Ensuring safety programs and procedures are developed and maintained • Containing labor costs through limiting overtime and strategic staffing based on job type • Handling customer claims and resolutions • Coordinating and managing fleet equipment inventory programs • Performing spot checks to ensure that jobs are completed to a high standard • Handling customer concerns and satisfaction • Serve as on-call contact for emergencies outside of normal business hours as needed • Completing any and all other tasks needed at our specific franchise location Requirements: Because moving is stressful, we seek a Quality Control person with a strong commitment to customer service and exceeding expectations. As Quality Control with TWO MEN AND A TRUCK®, you must possess exceptional oral and written communication, organizational and time management skills. Our ideal Quality Control individual is a positive, diplomatic and flexible communicator who can motivate employees, ensure customer satisfaction and negotiate deals with vendors. Additional requirements for Quality Control include: • High school diploma or equivalent required; some college or college degree preferred • Demonstrated ability to lead by consistent example to motivate and develop people • Strong decision making and problem solving abilities • Ability to promote and sell franchise services • Ability to work a flexible schedule and provide on-call coverage • Basic computer literacy and proficiency with Microsoft Office Suite • Valid driver's license and clean DMV records • Ability to pass a background check and drug screen We encourage work-life balance, community involvement and are continually looking for new ways to provide members of our team with the tools necessary for growth and accomplishment. We strive to be a role model in our industry as we encourage our employees to be their best while having fun. No matter how big we get, our overall company culture is humble, open and family-oriented with the original company founders still calling the shots.

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