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Apple Service Store - Service Desk Representative

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Gowanus, Brooklyn
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To apply, email your resume to: QUALIFICATIONS: *** YOU MUST HAVE PRIOR EXPERIENCE WITH APPLE SERVICES AND PRODUCTS IN A RETAIL ENVIRONMENT. TECHNICAL KNOWLEDGE IS REQUIRED *** * Mac, iPhone iPad user for the last three years * Organized and Customer Service oriented * Attention to fine details, documenting information * Ability to prioritize * Punctual * Energetic but calm, positive and helpful when faced with stressful situations * You have in-depth knowledge about Apple products, and Apple history is a plus ---------------------------------------------------- GENERAL DUTIES: * Heavy phone work. * Setting customer expectations. * Heavy use of Lightspeed Database and Point of Sale ( * Prepare, schedule and track all shipments * Respond to customer emails * Receive purchases * Tracking in-house repair units * Keeping store neat and clean * Garbage 2x a week ---------------------------------------------------- INTAKE DUTIES: * Greet customers * Set customer expectations * Listen, discuss and record computer problems and customer info on the Service Repair Orders * Coordinate diagnosis intake with Apple Certified Technicians * Order parts, finished goods & update internal records ---------------------------------------------------- CHECKOUT DUTIES: * Invoice and call customers upon repair completion * Retrieve computers from tech room. * Candidates MUST understand the importance of customer service by maintaining a friendly and helpful demeanor with our customers ---------------------------------------------------- BENEFITS * Sponsored Apple Product Professional Training graduating to certified status * Sponsored Apple Product Sales Training graduating to certified status * One Week Paid Vacation After One Year (After 3 Months Employment) Shift: * Monday: 8:45AM - 2:00PM * Tuesday: 8:45AM - 2:00PM * Wednesday: 8:45AM - 2:00PM * Thursday: 8:45AM - 2:00PM * Friday: 8:45AM - 2:00PM * Saturday: 9:45AM - 4:15PM Hours of operation are M-F, 9AM-7PM and Saturdays 10-4. Three personal and three sick days per year. No smokers please.

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