Location: Marysville / Kent / Auburn / Lacey / Bremerton Title: Store Manager Job Type: Full-time Compensation: Salary + Commission ***Please send all correspondence to . Specify job title/desired location(s) within the subject line and attach a copy of your resume. JOB SUMMARY We are looking to fill multiple full-time Store Manager positions on our growing team! Multilingual speakers that are able to interact with customers in a language other than English are a plus, but not required. Join us in creating a new wireless experience that is defined by exceptional customer service, great handsets and tablets, unlimited data, simple plans, affordable prices and a quality, nationwide network. Our approach offers an easy in-store and on-line experience and three simple plans that are inclusive of taxes and fees. We are a local operation with roots in the Greater Seattle area. Our organization takes pride in fostering a supportive work environment that values individual effort, teamwork, and innovation--all with an eye toward providing a rewarding and differentiated customer experience. The Store Manager plays a critical role in coaching and developing their team to deliver "The Aio Way". Their hands-on involvement with the hiring and training of the store team, merchandise displays and operational management will all contribute to an extraordinary customer experience. Each store's performance will serve as a direct reflection of the Store Manager's ability to create an environment that cultivates strong customer relationships and promotes needs-based solutions. A successful Store Manager possesses strong leadership ability, excellent decision-making and stellar communications and interpersonal skills. Those who thrive in this position are intuitive, knowledgeable and customer-focused sales professionals that can instill the same qualities in their team and inspire them to new heights. They exhibit grace under pressure and remain productive within a fast-paced work environment. Our best Store Managers are able to seamlessly balance a strong front-end customer experience with processes and procedures that ensure sound back-end operations. The Opportunity: * Join a rapidly-growing industry and partner with a company that has a legacy of successful innovation * Benefit from a competitive base salary plus an attractive, uncapped commission structure * Work with and learn about the latest mobile technologies and devices * Earn financial rewards and eligibility for further career growth through learning and success on the job * Thrive in a fast-paced environment with customers and colleagues that appreciate your energy, effort, and job knowledge RESPONSIBILITIES / REQUIREMENTS Management/Leadership: * Partner with store owners to recruit, develop and retain a high-performing team * Manage and motivate the team with an eye towards instilling customer loyalty, increasing sales and driving operational efficiencies * Build and maintain a strong line of communication between the store team, managers and owners * Ensure that daily store operations comply with company policies and employee codes of conduct * Responsible for store opening/closing procedures and creating weekly employee schedules * Organize special events, promotions and displays * Attend required meetings and teleconferences, relaying pertinent information to the store team * Identify trends within reporting to assist with store planning and budgeting * Build a strong working knowledge of store operational and financial performance, along with ongoing sales numbers (both store and individual) * Foster a fun, competitive and supportive team environment Responsibilities: * Engage in consultative sales and service on the sales floor during retail hours (including nights and weekends) * Continuously monitor customer traffic, managing and adapting employee breaks/lunches as needed to ensure appropriate coverage throughout each day * Ensure accountability for proper sales techniques, store operations and customer service protocol among the Sales Leads and Sales Specialists * Deliver exceptional customer service, with a focus on generating repeat business through a loyal client base and subsequent referrals * Demonstrate active listening skills and develop a strong understanding of each customer's needs * Provide thoughtful recommendations and options, with a focus on solving problems rather than pushing products or making a quick sale * Maintain a strong working knowledge of all products, pricing plans, service features, and accessories as well as current company promotions * Leverage store displays and interactive devices to provide each guest with a unique, immersive experience * Foster a supportive and competitive approach to meeting (and exceeding) assigned sales objectives and store goals * Participate in opportunities for ongoing training and professional development Requirements: * Minimum one year of management experience * Retail experience, preferably in mobile phone sales * Must be able to lift 35 pounds * Ability to stand for long periods of time * Available for traditional retail shifts, including nights and weekends * Tolerance for a flexible work schedule * Openness to working at more than one store location, if needed * Strong client service orientation * Stellar problem-solving ability * Can-do attitude; demonstrated energy and enthusiasm * Basic computer and math skills ***Please send all correspondence to . Specify job title/desired location(s) within the subject line and attach a copy of your resume. We are an equal opportunity employer (EOE), and are committed to hiring a diverse and talented workforce. These stores are owned and operated by Say Hello Wireless LLC.