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Retention Specialist

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Learn more about our "Invitation Only" Interview Event on Friday, January 24th. Apply today to get your spot reserved. Contact: Michele Valle at or 919-573-7333 Click here to apply for this Rep, Retention Job (Milwaukee, WI, US) Milwaukee, WI, US Posting Job Title: Rep, Retention Requisition #: 152258BR Posting Location: Milwaukee, WI, US Area of Interest: Customer Service/Member Services Position Type: Full Time Posting Job Description You have an uncanny way of winning customers. You have an exceptional way of connecting with people, empathizing with them and offering them viable solutions. That skillful way you can turn things around is greatly valued here at Time Warner Cable . RETENTION REPRESENTATIVE (Inbound Marketing Team) In this key customer care role, you'll handle calls from people who are thinking about switching service providers. You'll listen patiently and empathetically, track information, and apply consultative skills regarding our services/pricing and competitors'. Your knack for problem-solving will not only diffuse situations, but point out new value and result in an upsell. Beyond a passion for the customer and flair for relationships, you'll have general knowledge of current marketing offers and about three years of proven sales experience. Basic computer/keyboarding skills and a capacity for listening, dealing with confrontation, and overcoming objections should all be part of your make up. Time Warner Cable believes that by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most - at work and at home. You can look forward to a total compensation package, generous benefits including discount pricing on our residential products, and more. To learn more about what it's like to work for Time Warner Cable, copy/paste the below link to your browser and view this video from our employees:

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