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Technical Support Specialist

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Posting ID:
5120l4505
Location:
Stoneham
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To apply, email your resume to: Or apply with your mobile phone. Custom Automated Prosthetics (CAP) is seeking a Technical Support Specialist with a strong technical background to join our amazing team! You will be the initial point of contact for our clients in resolving technical, application and hardware related issues for our CAD/CAM equipment and software solutions. Our mission is to quickly assess and resolve end-user questions and while delivering world-class customer support. Responsibilities: - Help resolve software and hardware questions for the customer efficiently and effectively - Gather the required information necessary in order to best handle customer software and technical inquiries - Manage customer response expectations regarding estimated times for issue resolution - Extensively research and document customer software and hardware issues - Partner with management and other team members on various projects, when needed - Setting up and configuring desktop PC's Required Qualities/Skills: - Must have 1+ year work experience in technical support - Experience with CAD/CAM is a plus - Must have passion for being part of a hard working team - Must have ability to multi-task in a fast paced environment - Must have excellent ability to learn and articulate software-related problems and technical concepts - Must have strong active listening skills - Must have excellent Customer Service skills - Must have strong attention to detail when communicating with customers (verbal & written) - Must have ability to empathize with customers and convey confidence - Must have basic understanding of Internet connectivity and networking - Preferably an Engineering or IT degree - Travel may be required for equipment installations and training Please respond by sending your resumes to the link in the above. When applying, please answer the following three questions: 1) Why are you interested in working for CAP? 2) How does your experience apply to this role? 3) What is the accomplishment in your career that you are most proud of?

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