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Customer Service Sales Representative

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Tatum And Cactus
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Applicants please email or call 602-321-8858 Customer service representatives work to maximize positive customer experiences by responding to customer inquiries or complaints regarding the company's products or services. They will communicate with internal and external customers about basic underwriting guidelines, policies, marketing initiatives to service customer accounts. Core Job Duties include (but are not limited to): * Determine customer requirements and expectations in order to help the customer * Solicit, sell and negotiate new business policies * Review renewal business and identify appropriate follow up action based on degree of the change * Cross Sell/Up Sell products to existing customers * Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken. * Assist with the annual review process by contacting customers and preparing personalized customer coverage recommendations based on customer needs * Perform risk analysis and underwriting * Client/Claims liaison * Refer unresolved customer grievances or complex customer interactions to senior staff member * Implement/adhere to company and Agency guidelines * General customer service duties as presented * Performs other duties as assigned Core Competencies * Communication- Possess outstanding written and verbal communication skills * Ability to learn basic product knowledge, billing, underwriting, and processing guidelines * Teamwork- accept feedback when offered and work well with others * Problem solving- able to research and identify timely solutions to customer related problems Physical Environment * Required job duties are normally performed in a climate controlled office environment Preferred Skills and Abilities * Entry Level ok * High School Diploma or equivalent required * Previous customer service experience highly preferred * Ideal candidate will be high energy and have basic pc skills, strong analytical skills, conflict resolutions skills, the ability to multi task, and strong verbal and written communications skills.

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