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Inbound Operations Representative

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We are looking for an inbound operations representative on behalf of our client, Fidelity Investments. This position is located in Grapevine, TX. please send resumes to $15 per hour This position is schedule to end at the end of February Most of the new hires would work 6am -- 2:30p Mon thru Fri. Would like to hire one candidate to work 7a -- 3:30p. The position will get busier during Tax season and will need longer hours. . .6a to 4:30 pm , so candidates need to expect 6a-430p Mon thru Fri during February as we did last tax season. The Inbound Operations Business Line in Fidelity Enterprise Operations (FEO) will be hiring staff for Capture Services Specialists, who will support the timely processing of back-end (non-transactional) work for Fidelity Business Partners and several Clients such as Bank of America, General Motors and others. While the majority of the work is multi-day versus same day work, it usually involves sensitive documents relating to personnel or legal issues. FEO Inbound provides products and services to all Fidelity business units. The offering includes a full range of composition, imaging, purchasing, publishing, fulfillment and distribution capabilities for incoming and outgoing customer correspondence. Utilizing state-of-the-art facilities and advanced technology, FEO helps Fidelity effectively communicate with customers. Primary Responsibilities Sorting RPO (Return Post Office) mail, Mini-prepping items related to HR Payroll, back-end work, RPO, etc., within established guidelines for productivity and quality. Using the Prep From Image (PFI) process, identify and review scanned documents to assign index values. Using high speed document scanners, scan batches into the proper client, work type, and box. Archive completed documents as required. Performing other tasks such as opening mail, rerouting mail, ICS (Image Capture Services) keying, spreadsheet entry, housekeeping, administrative functions, etc. as directed by management. Qualifications Ability to do work requiring concentrated mental and visual attention to detail. General knowledge of MS Office products (MS Word, MS Excel, etc.), required. Extensive knowledge of Fidelity proprietary processing systems (including HRMS, BWS, ICS Apps, etc.), preferred. Ability to work in a variety of areas such as RPO sort, mini-prep, scanning, or keying, required. Office work that involves the occasional lifting of trays or boxes between 35-50 lbs, required. Ability to stand or sit for prolonged periods of time, required. Ability to operate and perform maintenance of high speed machinery (mail openers, document scanners, check transporters etc.), required.

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