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General Manager For Home Care Agency

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San Francisco
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General Manager, Operations Reliable Caregivers, San Francisco, CA If you are interested in applying for our General Manager position please submit to . When applying please provide the following: - Salary History - cover letter that explains the 3 reasons you are an ideal match for the job; - specifics on company you helped scale, including metrics on the growth trajectory; - describe the pros and cons of considering you if your background is not from the healthcare industry Reliable Caregivers is a highly regarded 10 year old service business in a rapidly expanding field. It is the second successful sole proprietorship started by the business owner. The business is on a growth trajectory and all indicators show that the company could double in size within the next 5 years. Currently there are 15 headquarter employees and 200 employee service providers in the field. To manage growth successfully, management is looking into the future now to anticipate the challenges and to plan and build the structure (systems, processes, personnel) that will successfully support continued growth. This position is key to growing the company's capabilities and providing strong leadership to optimize performance at all levels. General Manager of Operations The General Manager of Operations will report to the CEO and have line management responsibility for the Directors of the three principal operating areas of the business: client services, accounting and administration, and business development. The CEO drives the marketing strategy and business development for the company. Key Responsibilities Support the business owner in growing the company by working through three key managers to identify and document all operations requirements for current and future service delivery including: Identification of all resource needs including: staffing and staff training; IT and communications systems; office locations and space leasing; and financing and expense management. Establishment of reporting formats and content and management of ongoing reporting clarity from all levels of the organization. Ensure that all operational outcomes and processes in the three key operations areas are documented and provide the basis for defining the responsibilities of each position. Establish and strengthen hiring practices and standards to maintain a high quality workforce to meets growth needs. Ensure regular performance metrics, feedback and performance management of all employees. Manage risks to ensure that all practices comply with applicable regulations and laws. Drive the annual budget planning process. Negotiate and regularly review vendor/supplier contracts within the context of budget and business plans. Optimize internal communications by creating reports, analysis and recommendations utilizing IT and financial systems, various internal data sources and external experts to clarify organizational performance and the impact of various actions and decisions on performance. Identify investment opportunities and rationale to support business growth. Assess viability of various growth scenarios by modeling investment and cost impacts. Manage expenses to optimize services within budget. Authorities Revenue enhancement and expense management; spending up to defined levels; hire, disciplinary and termination process documentation and implementation. Experience/Capability Requirements Demonstrated line management responsibility with hire/fire authority for hourly and professional staff. Experience responding to growth opportunities by identifying opportunities and risks, investments, costs and ROI. Effective communication skills and demonstrated planning and implementation of operations activities to achieve quantity, quality, timeliness and customer satisfaction goals. Problem solving and development of staff skills based on identification of needs, definition of processes, and management of the communication and implementation of staff training and performance management programs. Solid understanding of Federal and California employment laws, particularly wage and hour standards. Relationship Skills Strong written and oral communications skills - bilingual in Tagalog is a plus. Ability to relate effectively to staff at all levels. Understands the operations of a small organization and has experience supporting growth to scale a business. Type -- Full Time Experience Level -- General Management Industry -- Healthcare Principals only

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