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L2 Cisco Noc Engineer - Night Shift

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Posting ID:
5023q4358
Location:
Framingham, Ma
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To apply, email your resume to: CONTRACT - 3 months, probably longer (Night Shift 11PM/12AM -- 7AM/8AM) Either regular or rotating weekend shift work will be required -- please state willingness to do one or both. L2 Support This is an position in the Network Operations Center. This position is part of a team supporting LAN/WAN operations for a dedicated client 24x7. The L2 will pick up incoming tickets, perform initial triage, and either work the issue or assign to higher level engineers for support. Experience providing remote support for a global network environment is strongly preferred. Experience with troubleshooting (incident), and request management are preferred. Function: Deliver Level 2 LAN/WAN technical support - Wide Area Routing and Local Area Switching Architecture and troubleshooting: Provides daily troubleshooting support for Routing and Switching Services for global infrastructure. Routing and Switching route cause analysis (RCA) for Day 2 operations supporting identification and resolution for network events. Work assigned tickets to determine the point of failure and resolve problems remotely utilizing available tools and other Operation Center resources. Work & escalate problems effectively in order to meet customer SLA's (service level agreements); escalate to L3 engineers or Management if unable to resolve the issue. Direct Field Engineers as required to resolve and/or confirm operation of network equipment. Perform problem management and root cause analysis for customers as required. Maintain all assigned tickets with up to date information in our ticketing system. Provide escalation support to L1 members of network team Support service quality metrics. Industry Knowledge: Cisco Routing and Switching IP Troubleshooting Standards Computer Networking LANS/WANS Switches -- Cisco Catalyst platform (VLANs, trunking) Solid understanding of routing protocols (IGRP, EIGRP OSPF, BGP and other related technologies (Multicast, IP Video and IP Telephony) Have extensive work experience in configuration and troubleshooting LAN Routing Protocol, Trunking, ISL and 802.1q, VLAN, Ether Channel, STP, Layer 2 Protocols, IP addressing Extensive experience with Cisco Routers (2500/2600/2800/ 3200/3600/3800/7200/7500) and Catalyst Switches 4500/3500/2900/6500) Strong working knowledge of Nexus 5000/7000 Cisco CCNP R/S required, or commensurate skill level. Strong familiarity with Cisco tool sets 3 to 5 years of relevant experience required. In particular, experience in a Technology or Network Operations Center is strongly preferred. Possesses a high degree of system level troubleshooting Excellent oral and written communication skills Ability to work in a team environment and willingness to assist and effectively communicate with individuals across the organization. Good Telephone manner and customer communications skills. Apply with your mobile phone. For more information about DataVision, click here

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