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Customer Service

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Salt Lakecity, Ut
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Position Details: Please send resumes to Job Title: Customer Service Location: Salt lake city, Utah Duration: 1+ year Client Name: Amex Job ID: AMEX-3258 Shifts : Mon-Fri (10am-7pm and also 07 pm-04 am) Job Description The successful candidates will work within a fast paced environment providing critical support to Personal Savings customers within American Express Bank, FSB. Phone support -- Serving as single point of contact to answer and resolve Personal Savings Customer issues, including: Serve as primary contact for inbound customer issues Back up support for online and phone applications Process a high volume of consumer inquiries for Personal Savings Products and Services Track and documents inbound support requests and ensures proper notation of customer problems or issues Update customer information and ensures accurate entry of contact information Successfully partner with Banking Operations Teams to research and resolve issues Adhere to Quality and Compliance requirements Systems used -- FIS Profile, Insight, Savana, eVue, Lexis Nexis, iVu, PPPC, ECCO- is a HUGE plus Qualifications Customer Service experience Problem solving skills coupled with the ability to proactively escalate issues as appropriate Excellent written and verbal communication skills Ability to work autonomously as well as part of a team Highly customer focused Able to work successfully in an ambiguous environment Ability to effectively prioritize multiple tasks Strong time management skills • Superior level of accuracy and attention to detail Exceptional flexibility/adaptability to manage multiple tasks within stringent time frames while maintaining accuracy. Ability to learn new tasks quickly Proficiency in PC skills, including MS Word, Outlook and Excel Knowledge of systems used is preferred but not required Knowledge of banking regulations is preferred but not required

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