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Sales Associate Spa

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Berkeley Heights
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PLEASE READ****REPLY TO ******** Job Title: Sales Associate Reports To: Clinic Administrator Status: Non-Exempt Function: Offering excellent customer service to guests and members, and selling memberships Interaction:  Direct contact with Franchise Owner  Direct contact with Clinic Administrator  Direct contact with Assistant Clinic Administrator  Direct contact with Massage Therapists Principle Duties:  Promptly and professional answers the phone  Effectively and efficiently books appointments  Greets guests and members as they enter the clinic  Efficiently and effectively checks members in and out for appointments  Presents Wellness Program to all prospects: conducts pre-chat, communicates with therapists, conducts wellness presentation customized to client's needs  Closes 25% or greater in membership sales  Understands and applies the sales process  Understands and applies strategic sales offerings (dues/cash, auto renewable, etc.)  Assists in maintaining cleanliness of the facility  Maintains client files  Makes appointment reminder calls daily  Other duties as assigned  Understands, believes in and upholds Massage Envy's Vision and Values  Understands, believes in and upholds Massage Envy's Service Essentials

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