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Support Officer

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To Apply: Email Resume and Cover Letter to You are ambitious. You are motivated. You have ideals. You want to work on cutting edge projects. You prefer the we to the I. You are not afraid of change. You are not afraid of challenges. You have a true passion for what you do. You have dreams and you want to make them a reality. You hate mediocrity. You have always wanted to work in a great company with great people. If this sounds like you, then continue to read on! The Telerik team is growing and we are currently looking for a Support Officer to join the Sitefinity CMS support team in Hudson, OH. As a member of the team you will be the link between customers and the other various product teams at Telerik and will have the unique chance to work with one of the most innovative .NET content management systems - Sitefinity. As a Support Officer, you will be expected to: Help Sitefinity software engineers (clients) with code samples and technical questions via our on-line support ticket system, phone, and e-mail Update / write documentation - Developer Manual, KB articles Actively collaborate with the Sitefinity QA Engineers and core teams on ensuring that the utmost customer service is delivered to our clients Act as a liaison between clients and the product development teams, by providing client feedback and product requests to the development teams Research competing products and produced insightful competitive information for the marketing team You will be the person who has (a/an): Bachelor's degree in Computer Science, or relevant field is preferred Interest and technical background in web related technologies (preferably ASP.NET) Excellent written and verbal skills Previous background in a technical customer-oriented job will be considered highly advantageous, but is not required Strong work ethics and time management skills Professional programming experience with C# /VB.NET and/or JavaScript Professional experience with Microsoft SQL Server, database management or CSS is a plus Exceptional ability to learn new skills Down-to-earth, creative, driven and friendly personality If you are looking for a: Constant stream of fun challenges to solve - with the resources to solve them Friendly, informal, and knowledge-sharing environment with smart people around you Chance to join a team and a company globally recognized for its cutting edge products Way to impact millions of people worldwide through your ideas Dynamic opportunity for professional growth Company with a social and benefits program that allows you to concentrate on your job and career Company that pays as much as it can give rather than as little as it can get away with Please send the following to : Cover Letter (please avoid using a template; we want to see the personal touch) Resume A little about Telerik: Telerik's mission is to make software development easier and more enjoyable. Our tools for agile project management, collaboration, development and testing allow companies of all sizes to create richer, more stable and aesthetic software faster than ever before. Trusted by over 100,000 customers worldwide for our devotion to quality and customer care, Telerik helps technical and business professionals maximize their productivity and "deliver more than expected" every day. Telerik is the preferred developer tools provider for many well established companies such as the World Bank, International Monetary Fund, United Nations, Motorola, Citigroup, Boeing, HP, Microsoft, Unisys and many other leading organizations around the world. We have been able to distinguish ourselves in the competitive component business by concentrating our efforts on first class support services and exceptional product quality. Our corporate slogan "deliver more than expected" summarizes our aspirations. From the sleek look, capabilities, and performance of our products, to the high level of customer service we provide, we strive to exceed customer's expectations. As true craftsmen, we don't believe in compromises and our goal is to only release tools that we can be proud of. Telerik is an equal opportunity employer and supports workplace diversity.

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