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Customer Service Representatives

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Durham, Nc
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Veritude on behalf of Fidelity Investments is hiring Customer Service Associates in Raleigh / Durham (Morrisville), North Carolina Please send resumes to Duration: These positions are temporary positions, starting in August. Position lengths can be 3 months to 5 to 6 months and even include temp to hire potential Hours: 40 hrs per week (Monday thru Friday) - The call center is open from 8:00 am to 8:00 pm Pay: $13.25 Imagine having the chance to service and communicate with customers about their critical, life events! Each day you could have a positive impact on Fidelity's customers as a Service Specialist, helping customers resolve their questions. Fidelity Investments, the largest mutual fund company in the United States is one of the world's largest providers of financial services. As a major benefits outsourcer servicing Fortune 500 companies, Fidelity Investments is looking for individuals who are passionate about assisting people with their Health and Insurance inquiries. Fidelity's Customer Service Associates are the primary point of contact for customer inquiries regarding a variety of their benefits. The Customer Service Associate needs to take personal responsibility for identifying customer needs and responding in a timely manner, while providing a high value customer experience Responsibilities include: Answering customer inquiries with a professional attitude and manner while adhering to measurable departmental goals Processing transactions accurately. Effectively utilizing and navigating internal resources to arrive at the right solution for the client e.g. computer systems, online resources, and business partner relationships. Actively participating in Quality Improvement Process Demonstrating excellent call handling skills, patience and respect with complex and non-complex calls Establishing rapport with customers, making them feel unique and valued. Defining a problem clearly and escalating concerns appropriately when necessary. Understanding that CSA's are "Fidelity's Voice to Our Customers". Personal Talents Needed: Ability to identify actions necessary to complete tasks and obtain results. Positive and constructive view of working with others. Ability to listen to and work with a wide range of customers with a wide range of diverse challenges to achieve "win-win" outcomes. Learn quickly and retain information to assist with decision making. Be able to display empathy. Excellent communication skills both written and verbal. Multi-tasking (able to talk and research at the same time). Punctuality. Display organizational skills. Exceptional detail orientation. Take personal accountability for acquiring the expertise, knowledge and information to effectively solve customer's issues. "Of service" attitude towards others. Qualifications Bachelor's degree or equivalent work experience preferred. One - two years of customer service experience, preferably in the finance/ Insurance industry, human resources, or benefits administration. Personal computer fluency required: Windows Office and web-based applications experience preferred. Experience in a high volume call center environment would be beneficial - not essential. Flexible schedule; between the hours of 5:30 am and 10:00 pm

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