Master Cutlery is an innovative leader in the industry, best known as a manufacturer and distributor of top quality swords, tactical and outdoor knives, security/safety products, as well as collectible novelty items. With over 30 years in the business, our experience enables us to provide our customers with factory direct pricing for largest variety of products in the knife industry, backed by exceptional quality and customer service.
Our company is currently seeking a Sales Assistant. This position requires the candidate to possess excellent data entry and phone skills. As the primary interface to our prospects and customers, you must possess a professional demeanor and exceptional customer service skills. This fast-paced role will require the candidate to wear several hats. Responsibilities include, but are not limited to: Assist Senior Sales Representatives with order processing Answer, direct and/or assist high volume calls Process prospect/customer requests for catalogs Maintain accurate tracking of catalogs sent Keep customers informed by notifying customers of shipping and stock availability issues; answering questions; responding to requests Replaces damaged items, shortages, and mis-shipments by informing customer, shipper, and transporter of damage, shortage, or mis-shipped items; returning refused product; issuing credit for damage and/or shortages General office/clerical responsibilities as assigned
Required Skills: Possess a minimum of 23 years experience in a sales support/order entry role Intermediate computer skills including MS Word, Excel and Outlook Fast & accurate data entry skills (a minimum of 50 wpm or 8000 keystokes) Excellent communication skills combined with customer service attitude/experience MUST be able to multi-task in a fast paced environment. Superior organizational and oral/written communication skills; ability to prioritize workload Show tolerance and flexibility to changing priorities