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Technical Help Desk Agent - 3rd Shift

Posted By:
Torey Oglesby
Posting ID:
Salt Lake City, Ut
 call   center   customer   service   engineer   engineering   entry   level   field   help   desk   inform 
Category:Customer Service
Listing Type:Job
Employment:Full Time
Company:Unisys Technical Services

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We are currently hiring permanent PART TIME and FULL TIME employees for entry-level helpdesk roles to join Unisys Technical Service’s state-of-the-art call center in Salt Lake City, UT.

Our helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. The types of technical products that we support are both hardware and software related and vary from client to client. We fully train all of our employees in house to handle each type of call.

While on the job, expect to use the latest technology in call center equipment, as well as have access to an endless array of high tech tools, applications and computer based training programs. Dazzle our customers with your keen technical trouble-shooting ability, top-shelf problem solving skills, and your excellent customer service attitude.

Day to Day Work

Job Responsibilities:
- Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.
- Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
- Typically provides technical support for internal and external customers.
- Escalates complex problems to higher level of expertise within organization.

Technical & Behavioral Skills

Skills and Experience Needed:
- High School Diploma or GED required.
- Previous computer technical support experience preferred. A+, MCP, Dell or other industry identified certifications are preferred.
- Successful candidates should possess basic technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus.
- The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills.
- An extensive background check is required for this position.

Visit our website unisys .com, click on careers, select search jobs and type in 260597 in the keyword search to directly apply to the position.

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