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Managing Director, Call Centers

Posted By:
Ashleigh Caplan
Posting ID:
Providence, Rhode Island
 managing   director   call   centers 
Category:Business / Management
Listing Type:Job
Employment:Full Time

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Be a Huge Part of a Very Successful Company! Apply Today.

Our client is a civic, not-for-profit organization that offers not only a very valuable service to the public, but also specialized automotive, financial, insurance and travel- related services for its exclusive members. Their employees help and serve customers as a way of life, as well as make valuable contributions to the workplace and the community as a whole. This is a conservative, yet innovative, company with a very friendly culture.

Managing Director, Call Centers
Providence, Rhode Island

In this highly visible position, you would be overseeing our client's high-volume call centers throughout Rhode Island, Connecticut and Massachusetts. To help ensure that business objectives are met and that customer satisfaction is fully achieved, you will be responsible for developing policies, goals, objectives and procedures; scheduling and planning staff, and synergizing resources, skills, knowledge and capacities.
To qualify, you will need a Bachelor's degree in a Business related field (an MBA is preferred) with 10 or more years of experience in managing complex 24/7/365 call centers (both incoming and outgoing). You should also have a firm understanding of workforce management tools, very strong people management and leadership skills, and plenty of experience with metrics. Avaya phone system and matrix role experience is a huge plus!
In return for your service, our client will offer you a very competitive salary, in addition to a comprehensive benefits package that includes medical, dental, STD/LTD and life insurance; educational assistance; 401K and pension plan; paid vacation (3 weeks) and holidays, and much more.
If you are ready to move your career forward at a company with your future goals in mind, send your resume and cover letter. Do it today, as these positions go fast when they are available!

Our client is an Equal Opportunity Employer.

RCI Recruitment Solutions is a privately owned firm headquartered in Jupiter, Florida, with operations throughout the United States. For almost 40 years, RCI has provided a wide range of candidate sourcing and related recruitment services. Its proprietary and client-specific solutions encompass a variety of services, including advertising, consulting, media services, and staffing technology.

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