Job responsibilities include: Taking inbound calls, answering emails and interacting with customers. Maintaining records of customer interactions and transactions. Entering orders for catalog mail orders. Resolving customers' service or billing complaints. Ensuring that appropriate changes were made to resolve customers' problems. Determining charges for services requested, collect deposits or payments or arrange for billing. Complete contract forms, prepare change of address records and issue service discontinuance orders. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. Working with other departments to resolve any issues with the customer experience.
Minimum Qualifications: High School Diploma Proficient in MS office Experience using computers Friendly and positive attitude Excellent grammar Ability to pay attention to detail Ability to multi-task Strong work ethic Willing to train the right candidate. Salary $55,000