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Voice Engineer

Posted By:
Geetika Kumar
Posting ID:
Auburn Hills
 ucce   call   center   voice   recording   cisco   telephony   isdn 
Category:IT / MIS / Networks
Listing Type:Job
Employment:Full Time
Company:IBMG Solutions, Inc.

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Voice Engineer - Cisco Unified Contact Center Enterprise Application

Experience in Cisco Unified Contact Center Enterprise Application design and support
Knowledge and experience in voice applications for Call Center, Voice Recording, Wallboard applications, etc.
Call routing, system design, trunking and station requirements, traffic study analysis, Cisco IP Telephony
Experience with ordering, provisioning and installation of circuits (T-1, ISDN).
Voice technologies with an ability to understand client requirements and preferences and translate them into technical deliverables
Analyze complex requirements or problems into component hardware and services and develop high level tasks for incorporation into a project plan
Motivate and establish strong working relationships and processes within teams and across organizational boundaries
Strong written skills necessary for clear definition of scope, technical solutions, project deliverables, appropriate system documentation, client communication and management presentations
Strong time management skills necessary to manage multiple concurrent priorities.
Strong experience with UCCE scripting

Location: Auburn Hills, MI
Duration: 7+ months, extendable
Start Date: ASAP

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