Level One Desktop Support person needed in Peoria. Ideal person should have a deep expertise in programming and a wide range of applications. Will provide support to end users; identify, research, and resolve technical problems; respond to calls, e-mails, and personnel requests for technical support. Should have A+ and NET+ certifications; working knowledge of various Windows operating systems; router devices. Hardware repair knowledge and experience a plus. Knowledge and concepts of wireless networks. Should have strong critical thinking and management skills.