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Restaurant Servers

Posted By:
Lisa Rose
Posting ID:
Dedham Ma
 full   time 
Category:Restaurant / Hospitality
Listing Type:Job
Employment:Full Time
Company:The Hilton Boston Dedham

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Job Summary:

Food server is a member of the Food & Beverage team. Requirements include: basic knowledge of food and beverage preparation, service standards and guest relations and etiquette; knowledge of appropriate table settings, service ware and menu items; basic English language communication skills; and the ability to carry large, heavy trays on a continuous basis throughout the shift; must demonstrate the a guest oriented and friendly demeanor.

Job Description:

- Provides food and beverage service to guests in the restaurant
¨ Provides guest with overview of menu choices
¨ Takes guest’s order – provides explanation of menu as appropriate
¨ Prepares order for presentation to guest
¨ Replenishes water
¨ Pours beverages for the customers
¨ Clears tables throughout the dining experience using proper methods
for removing dishes, glassware and silverware
¨ Cleans tables, chairs and floor area as needed
¨ Resets table quickly
¨ Polishes silver and folds linens
¨ Assists service team as necessary to meet and exceed the guests’
- Creates 100% guest satisfaction by providing genuine
hospitality and by exceeding guest expectations.
¨ Gives personal attention, takes personal responsibility and uses
teamwork when providing guest service
¨ Listens, apologizes with empathy, finds a solution and follows through
when resolving guest problems
¨ Assumes the responsibility to notice when the guest is not satisfied
and uses their best judgment as to when it is appropriate to use the
100% Guest Satisfaction Guarantee

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