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Field Service And Support Manager, Ct - Mri

Posted By:
Naomi Taylor
Posting ID:
Cleveland Ohio
Category:Medical / Health
Listing Type:Job
Employment:Full Time
Company:Company Confidential

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Directs the coordination of both the technical installation and authors the
site planning and support activities for the MRI and CT scanner product
lines. Client services include site planning, installation, repair,
preventative maintenance, and engineering change upgrades. Schedules
personnel responding to both product preparation requirements and field
service. The candidate reports directly to the president of the company.
Selects, develops, and evaluates personnel to ensure efficient operation of
all the functions including scheduling.

Essential Duties and Responsibilities - other duties may be assigned.

* Work to maintain service procedures appropriate to each original
equipment company's programs for repair and service of products.
* Hands on shop and field service support for staff.
* Reviews customer requests for service to establish effective response.
* Improve service operational performance.
* Determines staff hours, number of personnel, and parts and equipment
required for both in house and outside repair, production.
* Prepares schedules for service personnel, assigns personnel to routes or
to specific repair and maintenance work.
* Prepares and coordinates site planning.
* Direct contact with clients and contractors for new installations.
* Requisitions replacement parts and supplies, monitors inventory.
* Contacts service personnel via telephone or e-mail to obtain or give
information and directions regarding service or installation activities.
* Institute overall QA and performance program.

The requirements:

* 5-7 years related experience or equivalent combination of
education/experience in computed tomography/permanent magnetic resonance
* Ability to travel is required; both domestically and on rare occasions
internationally (not to exceed 30%).
* Clear decision-making skills, strong leadership, emphasizing team
accountability, openness, motivation and conflict resolution
* Results focused energetic, make-it-happen approach. Open to change and
fresh approaches. Willingness to be open, sharing issues with wider teams
while proactively driving root cause and resolution.
* Strong team working skills.
* Excellent communication skills, both verbal and written.

Supervisory Responsibilities
* Directly supervises 5 employees in field. Carries out supervisory
responsibilities in accordance with the organization's policies and
applicable laws. Responsibilities include interviewing, hiring, and
re-training employees, site planning, assigning, and directing work,
appraising performance, rewarding and disciplining employees, addressing
complaints and resolving problems. Maintaining original equipment
manufacturer QA relationships. A hands-on manager, capable of working in
the field with their team.

1. 5 + years related experience in computed tomography/permanent magnetic
resonance imagers.
2. Ability to travel both domestically and on rare occasions
internationally (not to exceed 30%).
3. Recent management or supervisory experience in imaging equipment

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