SMARTECH is looking for contractors to work as Field Service Technicians immediately. Technicians would be responsible for handling simple hardware installations for Dell and other warranty customers. A strong background working with laptops is a must. Field service experience is a plus.
A SMARTECH Field Service Technician works independently, in communication with a Service Delivery Coordinator (SDC), to provide installation, maintenance and repairs on equipment in a designated territory to assure high levels of customer satisfaction. The parts depot is located in Raynham, MA, and most calls will stay within 25 miles of the depot.
Essential Job Duties:
•Provide on-site tech support to include installation, maintenance and repairs of desktops, laptops, and peripherals. •Maintain open lines of communication with assigned SDC to ensure customer satisfaction and meet Service Level Agreements. •Track and ensure return of all parts. •Provide SDC with required call closure documentation and necessary reporting. •Resolve customer issues using superior customer service and communication skills.
•Must be authorized to work in the United States. •Must have a valid driver license and reliable transportation. •Excellent customer service skills and a desire to achieve high levels of customer satisfaction. •Must have an ability to work with minimal immediate supervision. •Ability to organize and prioritize service calls in consultation with SDC in order to meet overall needs of our customers and service level agreements. •Ability to follow necessary documentation, call closure and parts tracking processes, and procedures. •Ability to document and maintain accurate time and mileage records. •Dell certifications preferred. For more information and to apply please email resumes to the address given. You can also reach us by phone at 512-857-7100, please select option for the recruiting department.