Tech Support Analysts assisiting and providing remote support to a leading global provider of information management and electronic commerce systems for the financial services industry. Job Responsibilities Provide phone support to IT staff and operations at credit unions throughout North America using our software application Document and track research, testing and communication on each issue in our Helpdesk system. Work with team and other departments (Development. Product management and sales) to resolve reported client issues. This position may require travel up to 30%. Core Competencies and Key Qualifications Bachelorís Degree (business, finance/accounting or IT) or minimum 7+ years of work experience in a financial institution. Should be well versed in the following areas/activities: CU processes related to loans, shares, opening and closing of accounts and membership, daily and monthly back office job schedules, regulatory reporting, member statements. Additional skill sets required: Must work well in a team environment, have a strong work-ethic, be able to manage multiple tasks concurrently, have strong organizational skills. Work with minimum supervision and learn new things quickly. Strong written and verbal communication skills are a must. Should also have strong PC skills and a proven track record for working in a technology driven environment. Must have a flexible schedule, participate in an after-hours support rotation and be available to travel for training or to a client site should the need arise.
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Compensation: Minimum $48K+ Benefits+Relocation expenses (W2)or Minimum $25/Hr.(1099 or Corp-to-Corp) This is a contract job. OK for recruiters to contact this job poster. Phone calls about this job are ok. Please do not contact job poster about other services, products or commercial interests.