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Techncial Agent

Posted By:
JWN Recruitment
Posting ID:
Rochester, Ny - Pittsford
 windows   unix   sql   technical   support 
Category:IT / MIS / Networks
Listing Type:Job
Employment:Full Time
Company:JWN Recruitment

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Job Summary:
Assist in the installation, management and operations of all customer production systems while contributing to continuous improvement and providing hands-on participation in the customer operations team. Actual duties and responsibilities may vary as a result of corporate directives, departmental objectives and special projects, in addition to the duties outlined below.

Operations/Support provides a 24 hours/day by 7 days/week service schedule. Therefore, flexibility to work evenings and weekends is required to support production customer systems.


Perform BIAS and associated system monitoring and operations in a tier 1, 2 and 3 customer support model.
Work to continuously increase and improve customer operation processes and services
Contribute to performance standards and measures used for reporting and improvement initiatives
Continually seek opportunities to increase customer satisfaction and deepen client relationships
Triage and troubleshoot service impacting or other significant operations outages or issues
Participate in and perform day to day technical, customer operations activities in a dynamic and challenging high volume data analytics environment
Contribute to implementation of initial system rollouts and implementations including network configuration, cluster planning, disaster recovery planning and software installation and configuration
Monitor customer production systems include:
o Planning and managing backups.
o Handling alert emails and tickets
o Diagnosis of system problems,
o Contributing to solution definition, solution development and solution delivery
Assist in the management and configuration of internal development, test and customer UAT environments
Participate in the performance of formal internal product testing

Technical Requirements:
Experience/Familiarity in diverse network and server technologies including:
Windows 2003/2008 Server in an Active Directory Environment
Disk Array Systems (Hitachi, NetApp, EMC, etc.)
MPP Systems (Netezza, Teradata)
Expertise in SQL (able to read and write moderate to complex SQL statements)
Ability to read & understand C# or similar programming languages

Working knowledge of Windows and Unix operations
Experience/Familiarity with installing, configuring and administering Windows 2003 R2 Server, Windows 2008 Server, Windows XP, Windows Vista
Experience/Familiarity with Microsoft Clustering Services
Knowledge of one or more scripting languages (ksh, csh, perl, javascript, etc.)
Ability to read & understand C# or similar programming languages
Experience/Familiarity with general RDBMS operations including Oracle and MSSQL
Ability to read, understand and write moderate to complex SQL statements.
Analytical and problem solving skills highly desirable
Basic telecom knowledge in wireline and wireless helpful.
Please send resume, cover letter and salary

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