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Entry - Level Tier 1 Engineer - Full Time

Entry - Level Tier 1 Engineer - Full Time
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Posted By:
Ashly Calixte
Posting ID:
New York - Midtown
 tier   engineer 
Category:IT / MIS / Networks
Listing Type:Job
Employment:Full Time
Company:The Lloyd Group Inc.

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The Lloyd Group Operations Department. He or she reports directly to the Client Care Center Manager and the Escalations and Dispatch Manager. His/her responsibility spans through a wide array of operational tasks that include, but are not limited to, hardware/lab work, onsite dispatches, in-house/remote work and working with every department within the organization to help improve resources scheduling, efficiency and client expectations. This position will give the Intern exposure to all facets of the organization, promote growth and provide him/her the opportunity to eventually become a full-time employee within a 6-9 month period.



• Assist with the hardware/lab area build-outs

o Unpackage and repackage servers and workstations

o Assist with network device configurations

• Assist with special projects

o LloydCare conversions and discovery

o Back-up troubleshooting – MBU drives, tape drives

o Kaseya troubleshooting/scripting/scheduling

• Assist with CCC (Help Desk)

o Review queue monitor efficiency

o Transcribed e-mails and proper response times

o Contact vendors and third-party support (ISP, Microsoft, etc.)

• Assist with escalations and dispatch

o Assist Field Engineers with PCV checklist

o Onsite dispatch – extra hand, delivery, pick-ups


• Bachelor’s degree in MIS, Computer Science or equivalent experience

• Prior experience with CW or a similar ticketing system

• Strong written and verbal communication skills

• Ability to quickly learn new technologies

• Willingness to pursue professional certifications


• Self-development

• Organization/time management

• Resourcefulness

• Commitment

• Problem solving

• Communication/informing

• Customer/client focus

• Following procedures


We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation package. Plus, we work to maintain the best possible environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

We are looking for someone with 1-3 years experience - no exception!

For immediate consideration email your resume to:
Ashly Calixte

In the subject line of the email include:
Your First & Last Name - Operations Intern - Name of Ad
Example: Ashly Calixte - Operations Intern - New York Metro AD

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