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Bi - Lingual (Spanish - English) Customer Service / Collection Reps

Posted By:
renee Schaefer
Posting ID:
Janesville, Wi
 customer   service 
Category:Customer Service
Listing Type:Job
Employment:Full Time

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Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels. As part of a high-performing team, you'll be able to develop your talents, and make a difference. Grainger is a Fortune 500 company and a perennial member of Fortune magazine's Most Admired Companies list. Grainger was recently ranked #6 among large companies on the Chicago Tribune's Top Workplaces 2010 list.

Bi-Lingual (Spanish-English) Customer Service/Collections Representative
401 S. Wright Rd.
Janesville, WI 53546

We are currently seeking several Bi-lingual Collections Representatives to support collection efforts of the company’s receivables. This role provides effective collection management of 4,500 – 6,000 active accounts within Credit and Collections as applicable. The hours for this role are 10:30-7:00p.m. Monday through Friday.

 Daily customer contact regarding all collection activities for assigned customer accounts in accordance with the company's credit policy and practices in a manner that will result in problem resolution, maximum sales, sound receivables and prompt payment.
 Respond to customer requests for documentation quickly and professionally.
 Promptly answer inbound phone inquiries.
 Demonstrate judgment, tact and diplomacy in dealing with internal and external customers.
 Use of professional collection skills and techniques to identify customer reasons for delinquent account status.
 Work hand in hand with Credit, Sales and Branch partners to resolve collections issues that may require special attention and resolve payment barriers.
 Provide customers needed documentation on disputed accounts.
 Maintain thorough, accurate and detailed customer contact notes as per established standard repeatable processes.
 Work closely with the A/R specialists and customer to resolve situations which cause un-reconciled checks.
 Interact with Sales personnel to promote partnerships for payment barrier removal.
 Provide Credit Managers with customer information to assist in evaluation of customer payment terms or DSO.
 Performs other duties as assigned


 High school diploma or equivalent; some college and/or specialized training preferred
 Must be Bi-lingual (Spanish/English) and be able to read, write and speak both languages fluently
 Must be able to work 10:30-7:00p.m. Monday through Friday
 1-3 years’ experience in a customer service environment is preferred.
 Inbound call center experience a plus
 Computer literate and proficient in Microsoft Excel and Word. SAP experience a plus.
 Effective verbal and written communication skills, plus solid command of English grammar.
 Experience with Credit Form Letters is a plus
 Strong problem solving/organizational skills with a proven ability to plan and deliver results.
• Demonstrate ability to work in complex situations with professionalism and decorum.

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